Refund and Exchange Policy:
- - Exchange and refund are guaranteed rights for all our customers and apply to all products offered on our store.
- - All products displayed on our store are subject to the exchange and refund policy according to the terms and conditions stated on this page.
- - Returns or exchanges are possible if the product is in its original condition at the time of purchase and in its original packaging.
- - Returns within three (3) days and exchanges within seven (7) days from the date of purchase.
- - Please contact us through the "Contact Us" page or via our phone numbers to request a return or exchange.
- - Please photograph the product and send it, specifying the city, address, and order number, so that it can be replaced with another product if the product is damaged or has a specific defect, or does not function as agreed.
- - The full amount will be refunded to the customer if the product received is completely different from the product description on our website's product page.
- - We are not responsible for any customer expectations regarding product use that we did not mention on the product page on our website.
- - A deduction of 30 percent or a value of no less than 25 dirhams will apply if the customer does not want the product and it has no defects or problems.
