Refund & Return Policy

Thank you for shopping with THENATIVEWALKERS.

We are committed to providing you with the best shopping experience possible. If you are not completely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return, your item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging, including all accessories and tags (if applicable).
  • Be accompanied by the receipt or proof of purchase.

Refunds

Once we receive your returned item, we will:

  • Inspect the item to verify its condition.
  • Notify you via email that we have received your returned item.
  • Inform you whether your refund request has been approved after the inspection.

If your return is approved:

  • Your refund will be processed and issued to your original method of payment.
  • The time it takes for the refund to appear in your account depends on your bank or card issuer and may take several business days.

Return Shipping

  • Customers are responsible for the cost of return shipping. These shipping costs are non-refundable.
  • If your refund is approved, the return shipping cost may be deducted from the refunded amount.

Contact Us

If you have any questions regarding our Return & Refund Policy or need assistance with the return process, please feel free to contact us.

Phone:
+966 56 919 4348

Email:
thenativewalkersksa@gmail.com