Refund policy

Return Policy

Thank you for shopping at THENATIVEWALKERS. We always strive to provide a distinctive shopping experience, and if you are not completely satisfied with your order, we are here to help you.

Returns

  • You have 30 calendar days from the date of receiving the order to return the product.

  • For the product to be eligible for return, it must be:

    • Completely unused.

    • In the same original condition as received.

    • In its original packaging with all accessories and tags, if any.

  • The receipt or proof of purchase must be provided when requesting a return.

Refunds

Upon receipt of the returned product, we will:

  1. Inspect the product and confirm its condition.

  2. Notify you via email that we have received the product.

  3. Inform you of the approval status of your return request after inspection.

If approved:

  • A refund will be initiated to your credit card or original method of payment.

  • The appearance of the amount in your account depends on the bank or card issuer's policy, and may take several business days.

Shipping

  • The customer bears the cost of return shipping, which is non-refundable.

  • If the refund is approved, the cost of return shipping will be deducted from the refunded amount.

Contact Us

If you have any questions regarding the return policy or return steps, we are happy to assist you via:

Mobile:
+966 56 919 4348

Email:
thenativewalkersksa@gmail.com