Frequently Asked Questions (FAQ)

1. What is THENATIVEWALKERS? THENATIVEWALKERS is a modern fashion and clothing store offering a wide range of trendy clothing for men and women. We are committed to providing high quality products and exceptional customer service.

2. How do I place an order? Placing an order is easy! Simply browse our website, add the desired items to your cart, and proceed to the checkout page. You will receive an order confirmation email once your order is successful.

3. What payment methods do you accept? We accept a variety of payment methods, including major credit/debit cards (Visa, MasterCard, American Express), digital wallets (PayPal, Apple Pay, Google Pay), and bank transfers.

4. How can I track my order? Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier's website.

5. What is your return policy? We offer a 30 day return policy. If you are not completely satisfied with your purchase, you may return the item within 30 days of receipt for a full refund or exchange. Item must be unused and in its original condition with your receipt or proof of purchase.

6. Do you offer international shipping? Currently, we do not offer international shipping. We only ship within [your country].

7. How can I contact customer service? You can reach our customer service team by phone or email:

8. Can I change or cancel my order? If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed, we may not be able to make changes or cancellations.

9. How can I create an account? Creating an account is easy. Click the “Register” button on our website, fill in the required information, and submit the form. You will receive an email to confirm your account.

10. Do you offer gift cards? Yes, we offer gift cards in different denominations. They can be purchased from our website and used for any online or in-store purchases.

11. What if I receive a damaged or defective item? If you receive a damaged or defective item, please contact us immediately with your order details and a photo of the damaged item. We will arrange a replacement or refund as soon as possible.

12. How can I stay informed about new arrivals and promotions? Stay informed by subscribing to our newsletter and following us on social media. You will receive updates about new arrivals, special promotions, and exclusive offers.