Shipping and Return Policy

Shipping Policy

At THENATIVEWALKERS, we are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policies below:

Processing time:

  • All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
  • If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days for transit for delivery. If there is a significant delay in shipping your order, we will contact you via email or phone.

Shipping rates and delivery estimates:

  • Your order's shipping charges will be calculated and displayed at checkout.
  • Delivery delays may occur occasionally.

Shipping confirmation and order tracking:

  • You will receive a shipping confirmation email containing your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Customs, duties and taxes:

  • THENATIVEWALKERS is not responsible for any customs or taxes imposed on your order. All fees imposed during or after shipping (duties, taxes, etc.) are the customer's responsibility.

Damages:

  • THENATIVEWALKERS is not responsible for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipping company to file a claim.
  • Please retain all packaging materials and damaged items before filing a claim.

Return Policy

Thank you for shopping at THENATIVEWALKERS. If you are not completely satisfied with your purchase, we are here to help.

Returns:

  • You have 30 calendar days to return the item from the date you received it.
  • To be eligible for a return, the item must be unused and in the same condition you received it in. The item must be in its original packaging.
  • Your item must include a receipt or proof of purchase.

Refunds:

  • Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you immediately of the status of your refund after inspecting the item.
  • If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain number of days, depending on your card issuer's policies.

shipping:

  • You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.
  • If you receive a refund, the return shipping cost will be deducted from your refund.

Contact Us If you have any questions about how to return your item to us, contact us at: